Question 1

What types of data sources does GreenHalo integrate with to collect emissions data?

Accepted Answer

GreenHalo integrates with suppliers of electricity, transport fuels (petrol, diesel, etc), air travel, freight and waste.  There’s a built-in survey to collect staff commuting information and an upload function for mileage claims.

Question 2

How does GreenHalo automatically draw our carbon emission data?

Accepted Answer

Data is currently being collected via five methods.
1. GreenHalo has built links directly to some common suppliers e.g. BP and electricity providers. Once set up, data automatically pulls straight into GreenHalo.
2. GreenHalo has set up an invoice drag-and-drop system for some common suppliers e.g. Orbit travel.
3. Connect an internet-of-things (IoT) device e.g. water meter, electricity smart meter.
4. The GreenHalo team can set up processes using robotic process automation (RPA).  RPA is an AI tool that replaces human processing.
5. And, of course, there’s a manual spreadsheet upload using GreenHalo’s templates.
 
Methods 1 – 4 require no human intervention so is efficient and accurate.

Question 3

What sets GreenHalo apart from other software providers in the market?

Accepted Answer

GreenHalo is the most automated and intuitive carbon accounting software platform of its type for New Zealand organisations.  It’s built for large corporates and SMEs and everyone has the ability to directly and automatically share their data.  Our audit functionality is unique and powerful, including the automated Toitū Envirocare audit reporting.  We’re 100% Aotearoa owned by Ember Technology, which has been delivering software, data solutions, AI and IT for 12 years.

Question 4

Can the software handle data from different business locations?

Accepted Answer

You can set up different business sites or locations.  We’re about to release a tagging function so you can report against customers, products, groups of sites or any other aspect you can dream up.

Question 5

How secure is our emissions data within the software?

Accepted Answer

We are most of the way towards complying with the New Zealand Government Communications Security Bureau’s New Zealand Information Security Manual (NZISM). This is the New Zealand Government’s manual on information assurance and the security of information systems.  You can read more about NZISM here.(https://www.gcsb.govt.nz/our-work/national-cyber-security-centre-ncsc/new-zealand-information-security-manual-nzism/)

Question 6

Does the GreenHalo support real time emissions tracking and monitoring?

Accepted Answer

Yes.  If we can source the data in real time then it will be available for tracking and monitoring in real time.  Good examples are IoT devices and RPA processing.

Question 7

How user-friendly is the software and is there training available for our team?

Accepted Answer

GreenHalo is highly intuitive so that you can get started right away and be self-sufficient.  But if you need some training, we’re here to help. Contact us on 0800 GO GREEN or info@greenhalo.nz(mailto:info@greenhalo.nz)

Question 8

Does GreenHalo provide insights for improving sustainability efforts?

Accepted Answer

The Pro subscription provides helpful insights.

Question 9

Can we access historical emissions data and track trends over time?

Accepted Answer

Absolutely.  You can track historic trends, slice-and-dice the data and produce reports for your Board or management team.

Question 10

What level of customer support is available to assist us with any technical issues?

Accepted Answer

Our help desk is available from 8:30am – 5:00pm every day on 0800 GO GREEN or info@greenhalo.nz (mailto:info@greenhalo.nz) Our friendly help desk team would love to hear from you!

Question 11

Does GreenHalo speed up my Toitū Envirocare certification?

Accepted Answer

Yes. In five clicks, you can produce the data for your Toitū Envirocare audit in the exact format they require.  This will save you HEAPS of time!

Question 12

How can I report failures or incidents related to GreenHalo Software Platform?

Accepted Answer

We prioritise your experience. If you encounter any issues while using GreenHalo you can report failures, incidents, concerns, or any other complaints related to GreenHalo by emailing info@greenhalo.nz (mailto:info@greenhalo.nz)and a member of our team will be in contact with you. Your feedback is valuable to us.

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